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Giving to Pepperdine

The Call Center

Our awesome team of callers

Through Pepperdine's calling program, current students serve as proud representatives of the University. Pepperdine students enjoy sharing campus experiences and news with alumni and parents, ensuring that our records are accurate, and asking for partners in helping to advance the mission of Pepperdine University.

The Pepperdine Fund strives to have personal contact on an annual basis with our alumni and parents, a group that numbers more than 100,000. Our student calling team plays an integral role in meeting that goal by having conversations with more than 30,000 Pepperdine community members each year.

Frequently Asked Questions

1. Why are you calling me?

Pepperdine tires to contact as many alumni and parents as possible for several reasons. We want our alumni to feel connected to Pepperdine and be aware of current and up-coming events. In our increasingly mobile society, we also want to keep track of the current addresses, phone numbers, and email addresses of our Pepperdine community. Lastly, we want to ask for your support in providing funding for student scholarships, campus activities, and ground-breaking initiatives in all areas of the University.
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2. Who makes these calls?

After an extensive interview and training process, 25-30 current students call on behalf of Pepperdine University. The callers are managed directly by Stepheyne Apodoca, an employee of RuffaloCODY, a nationwide company specializing in educational and non-profit fundraising. Alyssa Hays, a member of The Pepperdine Fund team in Pepperdine's Advancement Office, is the campus liaison with the call center. She meets on a regular basis with the call center manager to track progress of alumni support and ensure that all calling meets Pepperdine standards.
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3. Why is a gift of any amount important?

Alumni support is critical to Pepperdine's success as a preeminent, global, Christian university. A gift of any amount counts towards our alumni giving percentage, which is used by U.S. News & World Report to rank universities, by corporations and organizations in selecting grant recipients, and by prospective students and donors as a direct indicator of alumni satisfaction with their Pepperdine experience.
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4. Is it safe to donate by credit card?

Giving by credit card is the best option – for us and for you! We can avoid the administrative, processing, and environmental costs of sending a pledge packet and possible pledge reminders, which include a letter, envelope, return envelope and postage both ways. And you don't have to worry about the pledge packet we would have sent you getting lost among your other mail. To ensure that you are able to make your credit card gift when it is best for you, the student caller will ask if you would like to defer your gift – allowing your credit card to be charged on a future date.

We understand any concerns you may have about credit card security. However, our student callers, Gifts Processing department, and University computer systems adhere to PCI compliance guidelines (a set of requirements designed to ensure that all organizations that process, store, and transmit credit card information maintain a secure environment). You can learn more about PCI here. Your credit card number is never stored by our students or by Pepperdine, so you will be asked for your credit card information each year we contact you. If you are weary to give credit card information to a student claiming to be calling from Pepperdine, please call Alyssa Hays in The Pepperdine Fund department at 310.506.6577.
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5. Why do you ask me to commit to a specific amount on the phone?

A commitment over the phone is important for several reasons. First, a committed pledge amount is needed in order for our system to generate a pledge packet. Once you receive the pledge packet in the mail, you are always free to change the amount before sending your gift back to Pepperdine. Secondly, a commitment helps us to track our progress throughout the year and determine how close we are to achieving our goals. Finally, a pledge commitment serves as encouragement to our student callers that you are willing to support Pepperdine and are serious about making a gift.
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6. Why are you calling me if I'm on the National Do Not Call List?

Legislation regarding the National Do Not Call list exempts nonprofit organizations. We hope that since you are receiving a call from your alma mater, you will welcome a call from Pepperdine. If you would like to be placed on Pepperdine's Do Not Call list, please let the student caller know or send us an email.
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