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COVID-19 Community Response Plan


Student Health Center Treatment

The Student Health Center (SHC) is continuing to provide medical care to the student population during the 2021–2022 academic year. Providers are available and prepared to diagnose and treat students who may have COVID-19 in addition to the usual services offered. To maintain a safe environment, prevent patient overcrowding, and reduce wait times, students should call the SHC before arrival to determine the proper location and time for their medical visit. Those with respiratory symptoms may be directed to the outdoor testing location at the SHC prior to their appointment. Students diagnosed, or who have a presumed diagnosis of COVID-19, will be given appropriate quarantine or isolation directions and advised to expect a phone call from a contact tracer. This careful coordination of patient care is best administered with the cooperation of patients calling ahead. When students arrive without notice, they may compromise these safety efforts, put themselves and other patients at unnecessary risk, and face longer than usual wait times.

Any students diagnosed with COVID-19 will receive instructions on how and when to access care if worsening symptoms occur and may receive periodic follow-ups to monitor their symptoms and assist with referral to a higher level of care (e.g., hospitalization) as appropriate.

For questions, please contact the COVID-19 Information Line at covid19info@pepperdine.edu or 310.506.8111.

Student Counseling Services

The Counseling Center is available to address needs for support stemming from their experience of current events (e.g., anxiety, grief, and trauma related to COVID-19). Counselors are preparing to respond to those concerns as well as other mental health concerns (e.g., depression, substance use, and emotional regulation).

The Counseling Center's services, including individual and group counseling, workshops, crisis support, outreach and consultation, will be available through a mix of telehealth and in-person meetings. Students can make appointments by calling or visiting the Counseling Center website. For after hours or crisis support, calling the center will connect a student with a counselor.

For questions, please contact the COVID-19 Information Line at covid19info@pepperdine.edu or 310.506.8111.

Student Care Team

The Student Care Team (SCT) will operate as usual to support students and assess situations on a case-by-case basis. The SCT will provide case management support to students as needed (e.g., assessment of acute and longer term needs, linkage to resources on and off campus, and more). The SCT staff will prepare to meet with students in-person and will continue to meet with students via Zoom. The SCT will work in partnership with relevant departments to best support student needs. Please contact studentcareteam@pepperdine.edu to request SCT support.

Students needing assistance with COVID-19 health related challenges will be referred to the Student Health Center for testing and/or treatment. If there are academic concerns (e.g., when a student is missing class due to being in quarantine or isolation), the SCT will request the appropriate academic notification is made to best support students in these situations. If accommodations are requested, the student will be referred to the Office of Student Accessibility (OSA).

Through Student Emergency Funds, Federal Relief Grants, and the Student Relief and Recovery Fund, the SCT will continue to provide emergency support to students who experience an acute financial hardship due to COVID-19-related expenses or another hardship. Students will also be referred to food cabinets for immediate grocery needs. For situations that require longer term financial support, students will be referred to the financial aid office of their respective schools.

Students who contact the SCT with housing-related concerns will be referred to Housing and Residence Life. Students with off-campus housing concerns will work with a case manager to receive limited assistance with housing/rental resources. The SCT case manager will also work with the appropriate associate dean to provide support for commuter students.

The SCT will partner with Office of International Student Services (OISS) to address international students’ needs concerning visas and other documentation as needed.

For questions, please contact the COVID-19 Information Line at covid19info@pepperdine.edu or 310.506.8111.

Employee Assistance Program (EAP)

The University acknowledges the emotional and financial impact COVID-19 might have on employees. The Health Advocate EAP+Work/Life program is a core benefit available to all participating employees through their benefit package. Work/Life specialists are available to help you locate the right support service, from childcare and eldercare to financial and legal help. For assistance, visit the Health Advocate website or call 866.799.2728.

Additionally, employee health insurance programs also cover mental health services. Check your program’s list of provider options, and contact Human Resources if you have additional questions.