Guest FAQ & Venue Policies

Accessible seating is available throughout The Mountain at Mullin Park. Guests requiring accessible seating or accommodations should contact the Pepperdine Athletics Ticket Office in advance or visit the venue's Box Office location on event day.

Service animals are permitted at The Mountain at Mullin Park. All other animals are not permitted inside the venue.

Service animals are defined under the Americans with Disabilities Act as dogs that are individually trained to perform tasks for an individual with a disability. Animals whose sole function is to provide comfort or emotional support are not considered service animals under the ADA.

The Mountain at Mullin Park operates under a clear bag policy. Guests may bring:

• Clear Bags: Clear plastic, vinyl, or PVC bags that do not exceed 12” x 6” x 12”.
• Clutch Bags / Wallets: One small, non-clear "clutch" bag or wallet per person is permitted, provided it does not exceed 4.5” x 6.5” (approximately the size of a hand).

Prohibited bags include, but are not limited to:

Backpacks, large purses, mesh bags, tinted plastic bags, fanny packs, or camera bags that do not meet the dimensions above. 

Exceptions can be made for diaper bags, if accompanied by a small child, and medically-necessary items, subject to additional screening upon entry.

Banners, signs and flags may not be displayed inside The Mountain at Mullin Park without prior approval from Pepperdine Athletics or Arena Management. Poles and sticks are not permitted.

Personal cameras are permitted provided they do not interfere with other guests' experience or event operations. Cameras with detachable lenses or professional are not permitted without appropriate credentials.

Tripods, monopods and selfie sticks are not permitted.

All guests 2+ and older must have a ticket to enter The Mountain at Mullin Park. 

Outside food and non-alcoholic beverages are permitted within the venue. However, concessions will be available throughout The Mountain at Mullin Park, offering a variety of food and beverage options.

The Mountain at Mullin Park features up-to three concession locations and all forms of payment are accepted.

The Mountain at Mullin Park also features refillable water stations.

Access to the competition court is restricted to participating student-athletes, coaches, officials, credentialed staff, approved guests and other authorized personnel.

Fans may not enter the court at any time before, during or after an event unless specifically directed or permitted by Arena Management.

Doors to The Mountain at Mullin Park will generally open 60 minutes before the scheduled start of an event.

Opening times may vary based on the event. Any changes will be communicated to ticket holders in advance.

Pepperdine is committed to providing an environment where everyone can enjoy The Mountain at Mullin Park.

Guests are expected to:

• Act responsibly and respectfully
• Follow instructions from Pepperdine Athletics, Event Management, security and venue staff
• Respect student-athletes, coaches, officials, staff and fellow guests
• Avoid disruptive, threatening, abusive or discriminatory behavior
• Refrain from throwing objects
• Remain in their ticketed seating area
• Follow all venue and event policies

Guests who violate this Guest Code of Conduct may be subject to removal from the venue without refund.

Lost and found items should be reported to or turned in at the ticket office located in the MAC Lobby.

Guests who realize they have left an item behind after an event may contact Arena Management at themountain@pepperdine.edu.

Event parking for The Mountain at Mullin Park will be available in designated Pepperdine University parking areas. There is a parking garage located adjacent to the Arena. To be guaranteed access, fans are encouraged to purchase parking prior to the event. 

Guests should review event-specific parking information before arriving, as parking availability and locations may vary by event.

For the safety and enjoyment of all guests, the following items are prohibited inside The Mountain at Mullin Park:

Pepperdine Athletics reserves the right to prohibit additional items or behavior when necessary to maintain a safe and enjoyable environment.

Restrooms are located throughout The Mountain at Mullin Park.

Family restrooms are available throughout the venue.

Smoking, vaping, and the use of tobacco or nicotine products are prohibited inside The Mountain at Mullin Park and Pepperdine University

Strollers are permitted inside The Mountain at Mullin Park.

Strollers may not be stored in aisles, walkways, stairs or other areas that obstruct guest movement or emergency egress.

Pepperdine merchandise will be available at The Mountain at Mullin Park during select events.

Every guest 2+ and older must have a valid ticket for admission to The Mountain at Mullin Park.

Guests should have their tickets accessible on their mobile device before arriving at the venue.

Policy: Pepperdine utilizes mobile tickets for admission to events at The Mountain at Mullin Park.

Guests are encouraged to:

Screenshots of tickets may not be accepted.

The Pepperdine Athletics Ticket Office will assist guests with ticket purchases, account questions and event-day ticket needs.

The event-day box office at The Mountain at Mullin Park will open 60-minutes prior to the scheduled event start.

Guests experiencing issues with their tickets should visit the Ticket Office or Guest Services location before entering the seating area.

For lost or misplaced tickets, Pepperdine Athletics may be able to reissue tickets to the original ticket purchaser with valid identification, subject to verification.

Unauthorized video cameras and professional recording equipment are not permitted inside The Mountain at Mullin Park.

Credentialed working media and authorized event personnel may use professional video equipment.

Will Call and approved pass lists will be located at the Ticket Office.

Guests picking up tickets or credentials should be prepared to present valid photo identification.

Weapons and firearms are prohibited inside The Mountain at Mullin Park.

For the best possible experience at The Mountain at Mullin Park, fans are encouraged to:

Policies are subject to change. Event-specific policies and instructions communicated by Pepperdine Athletics or Event Management will supersede general venue policies when applicable.

Re-entry will be permitted at The Mountain at Mullin Park. Once a guest exits the venue, they will be permitted to re-enter using the same ticket.

Exceptions may be made at the discretion of Arena Management.