OIE Mission Statement
The Office of Institutional Effectiveness supports the University's mission, values, and core commitments by providing institutional research and leadership in the areas of accreditation and assessment.
The mission will be achieved through:
- Collecting, analyzing, and distributing high quality research.
- Coordinating a comprehensive system of Program Reviews that contribute to the mission and strategic goals of the University and all five schools.
- Providing guidance and data support for the University assessment cycle, Institutional Learning Outcomes, and learning outcomes.
- Consulting with departments, programs, and schools from start to finish on research projects to ensure legitimacy and rigor of data.
- Guiding and facilitating the process of reaffirmation of accreditation.
- Closing the assessment loop by facilitating the use of research to make informed resource allocation and policy decisions.
OIE Staff Bios
Lisa Bortman, EdD
Associate Provost for Assessment and Institutional Effectiveness
Lisa Bortman joined Pepperdine University in 2011 and currently serves as the Associate Provost for the Office of Institutional Effectiveness (OIE). The OIE provides the university with data analytics and develops research reports related to educational quality and student success. Lisa's area of specialty is assessment of student learning and qualitative research examining the student experience. Lisa also serves as the University's Accreditation Liaison Officer and is responsible for the University's WSCUC accreditation. From 2006 to 201, Lisa Bortman served as the Associate Academic Dean and Director of First Year Programs, Advising and Academic Assessment at Whittier College. She was also the campus director for the Mellon Mays Undergraduate Fellowship, a national grant that supports under-represented students in their pursuit of doctoral education. In 2009, Lisa was honored as Outstanding First-Year Student Advocate of the Year by the National Resource Center for The First-Year Experience and Students in Transition. Lisa worked for 15 years as a faculty member and Dean at Lasell College (Newton, MA). She also served as an Educational Consultant and Assessment Expert for the American Physical Therapy Association (1997-2003). In 2006, Lisa earned an Ed.D. from the University of Massachusetts (Boston), a doctoral program that specializes in preparing leaders in higher education who are committed to fostering, facilitating, and managing change in diverse settings. Lisa earned a Master's Degree and a CAGS in Educational Leadership from Bridgewater State College and a Bachelor of Science degree in Physical Therapy from Northeastern University in Boston.
Lily Pang, MBA
Lily Pang, Director of Institutional Research, is a graduate of Pepperdine with a B.S. degree in Business Administration and an MBA with emphasis in programming and quantitative analysis. Her previous work experiences with the IT department include managing computer labs, teaching technology classes, and providing consultation to doctoral students on data analysis using SPSS. Lily oversees the statistical reports on the OIE website to ensure accuracy and timeliness in satisfying the requirements for accreditation and compliances. She serves as the IPEDS keyholder for the University. Lily also directs institutional research projects and performs comparative analysis using data from national databases. She collaborates with the IT-Business Intelligence team to create data warehouse portfolios using OLAP technology.
Jazmin Zane, PhD
Jazmin Zane joined Pepperdine University in 2013 as the Associate Director of Institutional Research. Jazmin earned her doctorate degree in Social Welfare at the University of California, Los Angeles, and her research focuses on obesity, public-health policy, systems theory, and community-based participatory research. Jazmin has worked on various research projects with the UCLA Center for Health Policy Research, the UCLA Psychology Department, the UCLA Integrated Substance Abuse Programs, and she was a co-investigator on a fast food menu labeling study in the UCLA Department of Social Welfare. She has overseen the success of several projects, including two community-based environmental health research projects conducted in Los Angeles County. Jazmin brings a strong analytical background to OIE and has extensive experience with quantitative data analysis in STATA. She handles national educational survey data requests for OIE, and produces a wide range of analytic reports, including publication-quality research reports and analysis that supports planning, institutional evaluation, and strategic decision-making within the University.
Xizhu Wang has served as our Senior Research Associate for the Office of Institutional Effectiveness since November 2017
Jeannie Gentile has served as office manager for the Office of Institutional Effectiveness since May 2017.
Kailee Rogers has served as Coordinator of Assessment for the Office of Institutional Effectiveness since September 2016.